GOETSCH David L <br/><br/>
Quality Management Introduction To Total Quality Management For Production, Proccessing And Services  

 - 5th Edition 
 - U. S. A  Pearson Prentice Hall  2006 
 - 814P 
<br/><br/><label>ISBN: </label>0131971344 
<br/><br/><label>LC Class. No.: </label>HD62.15  / G38