| 000 | 00347nam a22001457a 4500 | ||
|---|---|---|---|
| 008 | 250108b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0072961945 | ||
| 050 |
_aHD 9980 _b.Z45 |
||
| 100 | _aZeithaml, A. Valarie | ||
| 245 | _aServices Marketing | ||
| 250 | _a4th | ||
| 260 |
_aNew York _bAndy Winston _c2006 |
||
| 300 | _aXxvi, 708p. | ||
| 942 | _cBK | ||
| 999 |
_c1891 _d1891 |
||